Frequently Asked Questions

Please take a look at the sections below to find the answers you’re looking for. If you can’t find what you’re looking for or have additional questions, please don’t hesitate to contact us. We’re always here to help!

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Last updated: January 2025
1. General Questions
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2. Product Questions
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3. Payment Questions
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4. Shipping Questions
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5. Contact Questions

1. General Questions

Do you have a physical store? Or which retailers can I find Erthhaus in?

Currently, we do not have a physical store. We are also not available in any retailers, but we should be soon.

How do I track my order?

Once your order has shipped, you will receive a tracking number via email. You can use this number to track your order on the courier's website.

What is your return policy?

We want you to be completely satisfied with your purchase, so we accept returns on all items within 30 days of the purchase date. To start a return, please visit our Return Policy page and follow the instructions.

Can I cancel or modify my order?

We try to process orders as quickly as possible, but if you need to modify or cancel your order, please contact our customer service team as soon as possible. We'll do our best to accommodate your request.

Why should I switch from traditional liquid detergent to Erthhaus detergent sheets?

Switching to Erthhaus detergent sheets does not only save you money, but you’ll also enjoy a hassle-free, mess-free laundry experience, delivered right to your door. Our detergent sheets are free from harsh chemicals, making them gentle on your skin and clothes. They feature natural scents and are 100% biodegradable, ensuring you’re making an eco-friendly choice. 

2. Product Questions

Do you have a physical store? Or which retailers can I find Erthhaus in?

Currently, we do not have a physical store. We are also not available in any retailers, but we should be soon.

How do I track my order?

Once your order has shipped, you will receive a tracking number via email. You can use this number to track your order on the courier's website.

What is your return policy?

We want you to be completely satisfied with your purchase, so we accept returns on all items within 30 days of the purchase date. To start a return, please visit our Return Policy page and follow the instructions.

Can I cancel or modify my order?

We try to process orders as quickly as possible, but if you need to modify or cancel your order, please contact our customer service team as soon as possible. We'll do our best to accommodate your request.

Why should I switch from traditional liquid detergent to Erthhaus detergent sheets?

Switching to Erthhaus detergent sheets does not only save you money, but you’ll also enjoy a hassle-free, mess-free laundry experience, delivered right to your door. Our detergent sheets are free from harsh chemicals, making them gentle on your skin and clothes. They feature natural scents and are 100% biodegradable, ensuring you’re making an eco-friendly choice.