At Earthaus, we aim to provide our customers with a seamless and efficient delivery experience. Please review our shipping policy for all orders placed within Australia.
Shipping Rates and Delivery Times
Orders are processed within 1-2 business days. Orders placed on weekends or public holidays will be processed on the next business day.
Order Processing Time
Orders are processed within 1-2 business days. Orders placed on weekends or public holidays will be processed on the next business day.
Delivery Details
We deliver to both residential and business addresses throughout Australia.
Please ensure that your delivery details are accurate and complete to avoid any delays.
P.O. Box Deliveries
Please note that we do not ship to P.O. boxes. Kindly provide a physical address for all deliveries to ensure your package reaches you without any issues.
Order Tracking
Please note that we do not ship to P.O. boxes. Kindly provide a physical address for all deliveries to ensure your package reaches you without any issues.
Shipping Issues and Delays
While we strive to ensure timely delivery, occasionally there may be delays due to unforeseen circumstances. If your order has not arrived within the expected timeframe, please contact our customer service team at earthausau@gmail.com for assistance.
Damaged or Lost Packages
If your package arrives damaged or is lost in transit, please contact us within 2 days of delivery. Include your order number, email address, and photos of any damage. We will work to resolve the issue promptly.
Contact Us
For any questions or further assistance with your order, feel free to reach out to our customer service team at earthausau@gmail.com. We're here to help!
Thank you for choosing Erthhaus. We appreciate your support in our mission to provide eco-friendly, effective laundry solutions while reducing plastic waste.
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